"It isn't the technology that takes the time." Douglas J. O'Flaherty (https://twitter.com/DouglasOF)
Doug has an annoying habit of reducing my intricate and entertaining tales of technology deployment woe to this oft-repeated and simple phrase.
(It is oft-repeated because I complain alot about getting real-world solutions out the door, on to the lab floor and working as well as they should. But that is another story.)
What I understand him to mean is this: information technology is dynamic and evolving, but it is relatively straightforward and relatively well-understood. But in order to apply technology to the real-world business processes that would benefit from that technology, a number of generally poorly-managed, poorly-understood and complex tasks have to be accomplished first:
- get input from stakeholders, who are often diverse and out of phase with each other
- build a consensus from that input
- turn that consensus into specifications which can be acted up
- turn that consensus into action items which really are accomplished
As a technology guy who is constantly frustrated by project scheduling, I guess I do need pretty frequent reminding: it isn't the technology that takes the time.